Shipping policy
Last updated: 6 November 2026
Where we deliver
We currently deliver to:
- Australia
- United Kingdom
- European Union countries, except Cyprus
- New Zealand, Singapore, Hong Kong, Japan, South Korea, Malaysia and the United Arab Emirates
If your country is not offered at checkout, email us at info@iconsthecase.com and we will see what we can do.
Delivery charges
| Destination | Standard delivery | Free Standard delivery from | Express |
|---|---|---|---|
| Australia | A$11 | A$100 | A$15 |
| New Zealand, Asia and UAE (countries listed above) | A$20 | A$100 | Not available |
| United Kingdom | £3.95 | £50 | Not available |
| European Union | €9.99 | €60 | Not available |
Free delivery applies to Standard delivery when your order total, after discounts, reaches the amount shown. You will see the exact delivery charge at checkout before you pay.
When your order ships
We pack and dispatch orders within 1 to 2 business days, Monday to Friday, except public holidays. Orders for Australia, New Zealand, Asia and the UAE ship from Cooroy, Queensland, Australia. Orders for the UK and EU ship from our UK warehouse.
We email you when your order ships, with tracking details where available.
Estimated delivery times after dispatch
- Australia, Standard: 2 to 6 business days
- Australia, Express: 1 to 3 business days
- United Kingdom: 2 to 4 business days
- European Union: 5 to 10 business days
- New Zealand, Asia and UAE: 6 to 15 business days
Delivery times are estimates from our carriers. If your order is running late, contact us and we will chase it.
Duties and import taxes
- Australia: our prices include any GST that applies. There is nothing more to pay on delivery.
- United Kingdom: UK orders are sent from within the UK, so there are no import charges.
- European Union: Your order is sent from the UK, so your country may charge import VAT and a carrier handling fee on delivery. These are not included in our prices and are paid by you.
- Other countries: your country may charge import duties or taxes on delivery. These are not included in our prices and are paid by you.
Lost, late or damaged parcels
Your order is our responsibility until it is delivered to the address you gave us. If it is lost, very late or arrives damaged, email us with your order number (and a photo of any damage). Once we have checked with the carrier, we will send a replacement or give you a full refund.
Address changes and returned parcels
Please check your delivery address carefully at checkout. If you need to change it, email us straight away. We can update it until the order ships. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange delivery again, and you may need to pay the delivery charge again.
Wholesale and business orders
Delivery for wholesale, distributor and custom orders is quoted separately. Contact us for a quote.
Contact us
Email info@iconsthecase.com or call +61 499 991 238. Returns and refunds are covered in our Refund policy.